Level 99 Games is a USA-based publisher of physical board and card games. Our online store can be found here. https://www.level99store.com
We do not currently sell any video games, used video games, or video game consoles.
You may have us confused with another retailer or online seller with a similar name. Please check your receipts to verify the name, country of origin, and web site of the seller, and contact them to have your issue addressed.