This article is for Resellers. If you are a customer who has purchased items from our store, please check this article instead: Help! My game arrived damaged from your online store!
If you order games from our Preferred Retailer Program and those games arrive damaged to a point of being unsaleable, please contact us immediately here: https://www.level99games.com/contact-us
We offer two options in this case:
- We will refund your damaged games.
- We will send replacement games along with your next retailer order at no additional cost.