Purchasing and Returns

Buying for yourself? Here's all the info you need!

Refund & Exchange Policy
Returns Our policy lasts 30 days from the date when an order is shipped. If 30 days have gone by since the date when your purchase was shipped, unfortunatel...
Fri, 15 Sep, 2023 at 1:46 PM
How do I return a game I accidentally ordered?
If the game wasn't on pre-order (or delayed by other means), it will typically ship out not too long after the order has been made. In most cases the or...
Fri, 15 Sep, 2023 at 12:41 PM
I am not satisfied with the final state of a product. What can I do about it?
We're sorry to hear that, but we understand and we want to make this right. It's not always feasible to mail physical errata or ship replacement...
Fri, 15 Sep, 2023 at 1:09 PM
Do I have to pay additional taxes if I order Level 99 Games from outside of the USA?
It depends on where you are and what you are buying from us. In most countries, we collect tax up front when you place your order and then take care of ...
Mon, 21 Aug, 2023 at 4:50 PM
Pledge Confirmation with Level 99 Games
Thank you for backing a project by Level 99 Games! After the project, we'll reach out to you via email in order to deliver your rewards. Please read t...
Tue, 14 Nov, 2023 at 11:51 AM